Shipping policy
Shipping Policy – Pure Wine Store
1. Order Processing
All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been successfully processed.
2. Shipping Methods & Delivery Time
We offer worldwide shipping. Delivery times vary depending on your location:
- United States: 3–7 business days
- Canada: 5–10 business days
- Europe: 7–14 business days
- Asia & Other Regions: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs, local postal services, or unforeseen delays.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and the weight of your order. Free shipping promotions, if available, will be clearly indicated on our website.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment online.
5. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. Please check your local regulations before placing an order.
6. Shipping Restrictions
Due to legal restrictions, some products may not be available for shipping to certain countries. If your order contains items that cannot be shipped to your location, we will notify you and provide options for a refund or alternative products.
7. Lost or Damaged Items
Pure Wine Store takes great care in packaging and shipping. In the rare event that your order is lost or arrives damaged, please contact us at support@purewinestore.com within 7 days of delivery, and we will assist you in resolving the issue.
8. Contact Us
For any questions or concerns about shipping, please reach out to our customer support team:
Email: support@purewinestore.com